Terms of sale
These General Conditions of Sale are established between:
1. On the one hand, the Mecàniques Palamós 95 S.L., located at Joan Rovira i Bastons st. 17 · 17230 Palamós (Girona) and with CIF number B17454737 (hereinafter, LOBO AirGuns).
2. And, on the other hand, any person who places an order (hereinafter, the CLIENT).
The dispatch of orders will be made in the Peninsula and the Balearic Islands. We do not deliver in the Canary Islands, Ceuta and Melilla.
The execution of an order implies acceptance of these General Conditions of Sale by the CLIENT, as well as any other specified in the order itself.
Article 1 - Object
The purpose of these General Sales Conditions is to define the sales modalities between the CUSTOMER and LOBO AirGuns, from the execution of the order, delivery and payment, as well as the after-sales service.
Article 2 - Order
The CUSTOMER can process your order through the following devices:
- Via Internet, through the website www.loboairguns.com, following the established procedure.
To process your order, the CUSTOMER must provide the personal data requested by any of the above procedures, unless you already have a CUSTOMER number.
Whenever the purchase of a rifle was made, the CUSTOMER must provide his / her ID, the buyer's, to the address of email@example.com. The order will not be sent until the receipt of this document.
Once the basket is validated, the CUSTOMER must choose the address and delivery mode, and validate the payment mode, this last stage formalizing the sales contract with LOBO AirGuns.
The execution by the CUSTOMER of the order is equivalent to full and complete acceptance of the prices, the description of the products on sale and the General Conditions of Sale, as well as any other specified in the order itself.
All product orders are subject to their availability. In the event that there are difficulties in the supply of the selected product, LOBO AirGuns will inform the CUSTOMER within a period not exceeding twenty days. You can also view the status of the articles in the CUSTOMER space available at www.loboairguns.com.
If there are difficulties in the supply of products or if there are no items in stock, LOBO AirGuns will reimburse the CUSTOMER any amount that may have been paid.
The type of products sold on the website www.loboairguns.com are products for leisure and recreational use.
Article 3 - Delivery
The delivery will be made at home by a transport agency. The carrier will appear at the address indicated by the CUSTOMER to make the delivery, and in case of absence will leave a notice or call by phone to try to make a second delivery.
Unless there are circumstances arising from the personalization of the products, or unforeseen or extraordinary circumstances occur, LOBO AirGuns will send the order consisting of the related products / s in each shipment confirmation within the indicated period according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the order confirmation.
Article 4 - Payment
The CUSTOMER can choose between the following payment methods:
- With a bank card.
- With PayPal, with an extra cost of 3.4%.
SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized data access. To achieve these purposes, the user / CUSTOMER accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.
Any hiring process or that involves the introduction of personal data (health, ideology, ...) will always be transmitted through secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically.
Article 5 - Prices
The prices of the items requested will include the corresponding tax at each moment. To each order a fixed expense will be added as shipping costs that includes the management, packaging and shipping from our warehouses. The additional cost related to this concept will be indicated on the website.
Article 6 - Return Policy
6.1 Legal right to desist from the purchase
Right of withdrawal
The CUSTOMER has the right to desist from his order within a period of 14 calendar days without justification, as long as the product is in perfect condition, with all its original parts / packaging.
The withdrawal period will expire 14 calendar days from the day that the CUSTOMER or a third party indicated by the CUSTOMER , other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, the CUSTOMER must notify LOBO AirGuns, at the following address: Calle Joan Rovira i Bastons, 17 · 17230 Palamos (Girona), by writing to the email firstname.lastname@example.org through an unequivocal statement ( for example, a letter sent by postal or electronic mail).
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.
Consequences of withdrawal
In case of withdrawal by the CUSTOMER , we will refund all payments received, without including the delivery costs in the minimum possible period and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such refund using the same means of payment used by the CUSTOMER for the initial transaction. Given the impossibility of being able to manage the return in the same payment method used by the CLIENT, we will proceed to refund the amount by bank transfer.
The CUSTOMER must return us through a messenger / courier, without any undue delay and, in any case, within a maximum period of 10 calendar days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
Once the CLIENT's products have been received, we will proceed to review them and if there is no damage to the return of the payment.
In case there are signs of tampering with the product and this triggers a malfunction of the product, LOBO AirGuns will not be held responsible for such malfunction.
The CUSTOMER will be responsible for the direct costs of returning the product.
Only the CUSTOMER will be responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods.
In the event of legal withdrawal, all the rights of the CUSTOMER established in the current legislation regarding the return of the sums paid are in all cases safe.
6.2 Common provisions
The CUSTOMER shall not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
i. Personalized items
ii. Goods sealed for hygiene reasons that have been unsealed after delivery.
Your right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which the CUSTOMER received them.
No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the / the product / s while they are in your possession. Please return the item including all original packaging, instructions and other documents that accompany it. In any case, you must deliver along with the product to return a document explaining the reasons for such return.
After examining the article we will inform you if you are entitled to the reimbursement of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date you informed us of your intention to withdraw.
Due to the nature of the products, measures are established to review the returned products that may lead to the retention of the reimbursement until the goods have been received. In no case will the legal terms established for the refund be exceeded.
The refund will be made in the same means of payment that the CUSTOMER used to pay for the purchase. Given the impossibility of being able to manage the return in the same payment method used by the CLIENT, we will proceed to refund the amount by bank transfer or check.
If the CUSTOMER has any questions, you can contact us through email email@example.com.
6.3 Returns of defective products
In the cases in which the CUSTOMER considers that at the time of delivery the product does not conform to the stipulations of the contract, he must contact us immediately by means of our email firstname.lastname@example.org.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.
The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item and the return costs incurred.
In any case, the rights recognized by current legislation are safe. The rights related to the legal withdrawal will only be applicable if the CUSTOMER is hiring as consumer and user.
Article 7 - Guarantees
LOBO AirGuns informs the CUSTOMER of the existence of a legal guarantee for the products. In case of lack of conformity by default or error of the item sent, the CUSTOMER may choose between requiring replacement or repair of the product.
The repair and / or replacement will be free for the CUSTOMER and must be done within a reasonable period of time, from the notification by the CUSTOMER of the lack of conformity. The CUSTOMER must deliver the product in the same state that received it. Adding all your packaging and original content.
The warranty does not include negligence, misuse, shock or other improper handling.
Article 8 - Processing of personal data
LOBO AirGuns guarantees that the processing of personal data will be carried out under security levels that prevent its loss, manipulation or unauthorized access.
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, we inform that all data provided by the CLIENT, by any means, through the order, the request of catalog, the subscription to the Newsletters of LOBO AirGuns and throughout the commercial relationship with our company, will be incorporated into a file whose owner and manager is LOBO AirGuns and will be treated with the utmost confidentiality.
The purpose of collecting and processing the data is to manage the commercial relationship, manage applications and / or orders and their collection and also perform treatments for advertising and commercial prospecting purposes. The realization of treatments for the purposes of advertising and commercial prospecting will involve sending you, through the means indicated below, information, advertising and commercial promotions of products and services of LOBO AirGuns. Advertising and commercial prospecting actions may be carried out by any means, including telephone calls, SMS messages, MMS and email and postal and Internet.
The owner of the data must be of legal age. Unless specifically stated otherwise, it will be considered necessary to complete all the information required in the forms. In the case of not providing all the estimated data as necessary, LOBO AirGuns may, depending on the case, not process your request.
Your consent to the processing of your data for the purposes of advertising and commercial prospecting, will be understood to be clearly and unambiguously rendered by means of the communication of your data to LOBO AirGuns, being able to oppose it in the terms indicated below.
We inform you that you can exercise, making the request to LOBO AirGuns as responsible and owner of the file that contains your personal data, rights of access, rectification, cancellation and opposition to NOT receive publicity, as well as revoke the consent granted.
To express opposition to receiving publicity, as well as to carry out any other procedure, LOBO AirGuns makes available to the CLIENT:
- Send a message to email@example.com with the subject LOPD and indicating in the message your name / surname and CUSTOMER number along with the phrase (s) I DO NOT WANT TO RECEIVE ADVERTISING OF LOBO AirGuns).
Article 9 - Cookies Policy
- Allow the user to participate in our surveys
- Remind the user of their access data
- Improve the quality of our website based on the user's browsing habits
Article 10 - Intellectual property
All elements of the website www.loboairguns.com, which are visual or sound, videos, images, or underlying technology, are protected by copyright, trademark or patent.
Any copying, dissemination or modification without prior consent may trigger legal proceedings against the user of said copy / broadcast.
Article 11 - Comments, suggestions and complaints
Comments and suggestions will be well received. Please send us such comments and suggestions through our contact form.
Article 12 - Events beyond our control
We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
i. Strikes, lockouts or other industrial action.
ii. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
iv. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
v. Inability to use public or private telecommunication systems.
saw. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
Article 13 - Total agreement
The present conditions of Sale constitute the total agreement between the referring parties. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.
Article 14 - Applicable law and competence
Current conditions shall be ruled by Spanish law.
For the resolution of any doubt, discrepancy or divergence that may arise in the fulfillment and interpretation of this Contract, the parties submit to the Courts and Tribunals of the domicile of LOBO AirGuns.